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Fraud Protection

• Our fraud protection policy is set in place to protect you, our customer, and Gear Up For Outdoors Ltd.
• Because online shopping is not a face to face experience, procedures must be put in place to protect all parties involved.
• No exceptions will be made for customers claiming they were unaware of the policy after placing their order.
• Criminals are constantly trolling the Internet. Online stores experience fraud approximately 17 times more often than offline [brick & mortar] stores.
• Any way you look at it, fraud protection makes good business sense.

Gear Up For Outdoors Ltd. Fraud Protection Measures:

1. Card Verification Value [CVV] field during checkout
   [ Coming Soon ]
2. Credit Card Authorization [CCA] Form
3. Manual Verification [Phone]
   

1. CVV Number

• Credit card orders require the CVV number to be included during card processing.
• For a full description of the CVV number please see our Payment Methods section.
  [ Coming Soon ]

2. CCA Form

• Credit Card Authorization Forms (CCAF) for CNP transactions [Cardholder not present] are required to verify signatures.  This means we will compare your signature on the form to the signature on your credit card.
  
• The online CCAF is required if:
  

A. Orders > $250.00 CDN before taxes

• The credit card authorization form must be completed, signed and faxed or emailed back to us.
• A Scanned/copied front and back of the credit card being used.

B. Third Party Orders

• Applies when your billing address is different from your shipping address.
• The credit card authorization form must be completed, signed and faxed or emailed back to us.
• A Scanned/copied front and back of the credit card being used.

C. Other factors

• Using a free web based email address and not an ISP provided email address.
• Unusual quantities.
• Destinations that have a history of large fraudulent transactions.
• Any other reason without explanation.
  
  Click here to download our CCA Form
  [ Online Form Coming Soon ]

3. Manual Verification

• From time to time we may need to communicate/gather additional information pertaining to your order.  For this reason a follow-up phone call is used as another form of protection.
  

Additional information

• Please note that some International credit card companies will not let your charge go through until verified by you, the card holder.
• This “Identity Theft Protection” policy imposed by your bank is for your protection.
  Simply put, your bank may see abnormal transactions and may pause processing until authorized by you.
• This delay may add a couple days to your expected delivery date.
• In cases where we believe there is fraud, we reserve the right to contact and co-operate with law enforcement or other officials in the investigation requiring your personal or account information.
• We may also report suspect unlawful or other illegal activities.
  

For security information please read our Security & Privacy information.

If you have any questions concerning the fraud protection policy, please feel free to contact us.

Please be aware of our Terms of Use for our site and make sure that you have read and understand them.