Returns and Exchanges

• You have 21 days upon receipt of your package to return/exchange an item.
• Any order that is being returned or exchanged will need to be issued an RA# (Return Authorization Number) from our Returns department via email only.
  • Please include the following in your e-mail to sales at gear up:
    • Order #
    • Web receipt #
    • Name [First, Last]
    • Reason [Exchange, Refund, Warranty]
    • Additional detailed comments
• You will receive an RA# within 12-48 hours.
• Once you have received the RA# via email from Gear Up For Outdoors Ltd you can pack up your box.
  • Include a copy of original web receipt.
  • Item must be in NEW CONDITION with original tags, packaging and any accessories.
• Do not ship with a courier as we are not responsible for brokerage fees back into Canada.
  This means that if you do send via courier, you will be charged all expenses incurred.
  [ This is often very costly]
• Complete and print out the label with required information [Online label coming soon]
  [ie name/address and RA#]
  Click here to download/print label
  Perform the following steps
  • Save file to disk
  • After the file has been opened you must adjust the Page properties
  • Page must be Landscape
  • Set margins at 0.5"
  • Be sure to preview the document before printing
  • You may want to print a second copy for your records or save the file
• Affix label to your parcel and take to your local post office.
• You will be required to fill out something similar to a “Customs Declaration Dispatch Form”.
  • On this form you must clearly print:
    • Your address
    • Gear Up For Outdoors' address
    • A detailed description of contents;
      [ie. 1 lg black heli-arctic parka]
    • You must also include within the “description of contents" field
      “RETURNING CANADIAN GOODS, NO DUTIES OR TAXES APPLY”
    • Approx value of contents
      (in your local currency)
    • Do not mark as anything other than “Returned Goods” or you will incur extra charges.
    • Goods must be returned via: INSURED SURFACE POST ONLY!
      (Do not ship via any type of courier!)
• Upon receipt and examination of your product, an exchange or refund will be given.
  

 
Warranties

• We stand behind and warranty only the products that we sell.
• Our products are covered by the manufacturer’s warranty.
• Warranty periods will vary from one supplier to the next.
• We will deal with all warranty issues on an individual basis.
• Original store receipt is required for any warranty issue.  Please include a copy with the returned goods.
• When there is a warranty issue, we will do everything to resolve the issue as quickly as possible. For this reason, tracking of your warranty is done through an Return Authorization Number [RA#] issued from our Warranty department.
  

Things to be aware of

• You will be required to obtain an RA# prior to returning warranty items.
  Please see the Return instructions at the top of this page.
• Health and safety issues require that all returning warranty items must be cleaned or charges will apply.
• All items require a detailed explanation and/or physical markings outlining the problem
  [ie tape/string].
• At times it is not feasible to ship back products.  In these unique cases, an authorized repair may be performed in your country.
• Warranty processing generally take 4-8 weeks, depending on where you live.